{"id":57209,"date":"2026-06-03T04:18:57","date_gmt":"2026-06-03T11:18:57","guid":{"rendered":"https:\/\/www.yardi.com\/blog\/?p=57209"},"modified":"2026-06-03T04:18:59","modified_gmt":"2026-06-03T11:18:59","slug":"how-will-residents-use-ai-the-residents-perspective","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/en-gb\/how-will-residents-use-ai-the-residents-perspective\/","title":{"rendered":"How Will Residents Use AI \u2013 The Residents\u2019 Perspective"},"content":{"rendered":"
\n
\"How<\/figure><\/div>\n\n\n

Artificial intelligence is no longer the preserve of operators and investors. Residents are now experiencing its benefits first-hand \u2013 from the moment they begin their property search to the day they decide to renew. As the UK\u2019s build to rent (BTR) sector scales rapidly, AI is reshaping every stage of the resident journey. According to Savills\u2019 Q4 2025 BTR Market Update<\/a>, the UK\u2019s BTR stock stands at over 146,700 completed homes (up 13% year-on-year) with Q4 2025 alone seeing nearly \u00a32.7 billion invested, the highest single quarter on record.<\/p>\n\n\n\n

Yet scale does not automatically translate into performance. MHCLG\u2019s English Housing Survey<\/a> found that only 81% of private renters are satisfied with their accommodation, the lowest of any tenure, with satisfaction falling since pre-pandemic levels. In a market this competitive, the resident experience is what separates the best operators from the rest.<\/p>\n\n\n\n

1. Searching: Finding the Right Home in Seconds<\/h2>\n\n\n\n

AI-powered recommendation engines deliver hyper-personalised property results by analysing a prospect\u2019s preferences, browsing behaviour and prior interactions. For UK renters, the market context matters. Zoopla\u2019s March 2026 Rental Market Report<\/a> shows average rents at \u00a31,319 per month, rental supply 23% below pre-pandemic levels and competition still double the pre-pandemic average \u2013 the quality of search has never mattered more.<\/p>\n\n\n\n

The market is rebalancing and that brings its own challenge for operators. The average time to find a tenant is now 20 days<\/a>, with rental demand at a six-year low. Renters have more time and choice than in recent years, making the quality of the search experience a genuine differentiator. Operators delivering intuitive, AI-powered search, such as personalised results, virtual tours, chatbot-assisted enquiries .etc, will convert prospects faster than those who do not. The AREF\/Yardi \u2018Changing Role of Data & Technology\u2019 report<\/a> found that 45% of UK real estate firms identify AI as the most significant technological disruptor over the next three to five years.<\/p>\n\n\n\n

2. Lease-Up: A Frictionless Application Experience<\/h2>\n\n\n\n

The leasing process has historically been a bottleneck \u2013 paper-based applications, slow referencing and long waits for approval. Advanced end-to-end systems, such as Yardi<\/a>, automate these workflows entirely, reducing a multi-week process to hours. Automated screening assesses income, credit history and rental records in seconds, while intelligent notifications keep applicants informed at every stage \u2013 reducing anxiety and building confidence from day one.<\/p>\n\n\n\n

The Renters\u2019 Rights Act<\/a>, which came into force on 1st<\/sup> May 2026, abolished fixed-term tenancies across England. Operators must now convert interest to occupation faster and retain residents through genuine service quality. The AREF\/Yardi report highlights why the data foundation matters \u2013 37% of UK real estate firms cite data consolidation as their most time-consuming task and over 50% cite data fragmentation as their primary barrier to scaling technology. As Neal Gemassmer, vice president & GM at Yardi, puts it –<\/p>\n\n\n\n

\n

\u201cAI is only as powerful as the data beneath it. Strong, unified and secure data foundations are what enable AI to deliver real value.\u201d<\/em><\/p>\n\n\n\n

3. Operations: AI-Powered Support, Around the Clock<\/h2>\n\n\n\n

Once a resident moves in, maintenance and communication become the defining factors in their experience. AI-powered chatbots handle routine enquiries (maintenance requests, rent queries, communal bookings) instantly and outside office hours. The HomeViews Build to Rent Report 2025<\/a>, produced in partnership with Rightmove, found that management is the key factor differentiating the BTR resident experience from other new-build tenants.<\/p>\n\n\n\n

Beyond reactive support, AI enables predictive maintenance \u2013 detecting when critical building systems are likely to fail and scheduling repairs before resident\u2019s experience disruption. The AREF\/Yardi report found UK investment firms already piloting predictive analytics for maintenance, cashflow and ESG performance. The UKPA\u2019s \u2018Opportunity for PropTech\u2019 report<\/a>, commissioned by MHCLG, found that improved proptech adoption could deliver \u00a3527+ million in public sector savings, with AI-driven building management already cutting energy use by up to 45% in commercial buildings.<\/p>\n\n\n\n

4. Retention: Knowing What Residents Need Before They Ask<\/h2>\n\n\n\n

Retention is where AI\u2019s analytical power is most strategically significant. Advanced platforms analyse behavioural data, payment patterns, maintenance frequency and portal usage to identify residents at risk of not renewing. With periodic tenancies now the norm under the Renters\u2019 Rights Act, retention is earned month after month through quality of service, not contractual lock-in.<\/p>\n\n\n\n

The Quality of Life Foundation, BPF and ARL\u2019s \u2018Social Impact of Build to Rent\u2019 report<\/a> found that 82% of BTR residents say their home positively impacts their health and wellbeing \u2013 with green spaces, communal areas and professional management cited as the standout drivers. AI enables operators to identify at-risk residents \u2013 triggering personalised outreach and intervention before dissatisfaction becomes a notice to quit. The AREF\/Yardi report frames the imperative clearly \u2013 80% of UK real estate firms describe their technology approach as proactive and 100% say data access will become more important over the next 24 months.<\/p>\n\n\n\n

The Resident-Centric Future of BTR<\/h2>\n\n\n\n

AI is not replacing the human elements of great property management, it is amplifying them. For residents, the impact is tangible \u2013 faster searches, transparent applications, round-the-clock support and operators who understand their needs before they articulate them.<\/p>\n\n\n\n

With BTR stock\/investment levels growing and the Renters\u2019 Rights Act fundamentally reshaping tenancy law, embedding AI across the resident journey, through a centralised property management platform<\/a>, is no longer a differentiator. It is the baseline modern residents expect.<\/p>\n\n\n\n

<\/div>\n\n\n\n

See how Yardi\u2019s BTR solution helps you deliver a seamless resident experience<\/a> from search to renewal.<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Discover how AI is reshaping the UK BTR resident journey \u2013 from property search and automated lease-up to 24\/7 maintenance and data-driven retention.<\/p>\n","protected":false},"author":3255,"featured_media":57213,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"yes","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3497,3456,3429],"tags":[],"class_list":["post-57209","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-build-to-rent","category-residential","category-voyager-residential"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"Discover how AI is shaping the UK BTR resident journey \u2013 from property search and automated lease-up to 24\/7 maintenance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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