{"id":51584,"date":"2025-03-06T09:00:00","date_gmt":"2025-03-06T09:00:00","guid":{"rendered":"https:\/\/www.yardi.co.uk\/?p=17194"},"modified":"2026-03-06T16:09:11","modified_gmt":"2026-03-06T16:09:11","slug":"how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/","title":{"rendered":"How Digitisation Helped FRIS Investment Care Reduce Processing Time &amp; Improve Satisfaction"},"content":{"rendered":"<p>Yardi sat down with <a href=\"https:\/\/fris.nl\/uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">FRIS Investment Care<\/a> to see how the company utilised solutions from Yardi\u2019s cloud-based <a href=\"https:\/\/www.yardi.co.uk\/products\/yardi-commercial-suite\/\" target=\"_blank\" rel=\"noreferrer noopener\">Commercial Suite<\/a> to automate management processes, streamline communication, eliminate errors and improve insights while removing disparate systems.<\/p>\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/resources.yardi.com\/documents\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\">Download Case Study<\/a><\/div>\n<\/div>\n<h2 id=\"h-about-fris\" class=\"wp-block-heading\"><strong>About FRIS<\/strong><\/h2>\n<p>Established in 1923, FRIS Investment Care (FRIS) has grown to become one of the largest independent property managers in the Netherlands. As a family-run business, FRIS has built a reputation for trust and excellence, serving thousands of individuals and companies in the greater Amsterdam area. With a legacy that spans more than a century, FRIS continues to lead the industry, combining traditional values with innovative solutions to meet the evolving needs of its clients.<\/p>\n<h2 id=\"h-the-challenge\" class=\"wp-block-heading\"><strong>The Challenge<\/strong><\/h2>\n<p>FRIS faced several operational challenges resulting from its use of disparate platforms. At that time, service requests from tenants were frequently received through phone calls and emails, meaning requests could go missing in email inboxes. This manual approach led to delays, missed follow-ups and, ultimately, unhappy tenants.FRIS required a single platform that would consolidate data, streamline operations and automate procurement and tenant management processes, such as service requests.<\/p>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center has-medium-font-size\">\u201cWith all these solutions integrated into Yardi Voyager 8, we can change from financial to property management dashboards effortlessly. This integration provides us with a comprehensive view of our commercial activities, offering clear visibility into tenant and portfolio health. It also gives us better insights and control over our portfolio, which has improved customer satisfaction and enhanced communication among our staff.\u201d<br \/>\nMarc Poelmann, Managing Director\/Partner for FRIS Investment Care<\/p>\n<\/blockquote>\n<h2 id=\"h-the-solution\" class=\"wp-block-heading\"><strong>The Solution<\/strong><\/h2>\n<p>FRIS implemented solutions from the Yardi Commercial Suite, including Yardi Voyager 8. These solutions allow for increased communication channels, enhanced visibility into data and standardisation of management processes. Yardi Voyager 8 serves as the central hub, enabling FRIS to switch seamlessly between financial and property management dashboards, providing a comprehensive view of FRIS\u2019s commercial activities and offering clear visibility into tenant and portfolio health. With better insights and control, FRIS significantly improved customer satisfaction and staff communication.<\/p>\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/resources.yardi.com\/documents\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\">Read the Full Case Study<\/a><\/div>\n<\/div>\n<p>Want to see how Yardi\u2019s cloud technology can help you drive efficiency and enhance tenant satisfaction? <a href=\"https:\/\/www.yardi.co.uk\/about-us\/request-information\/\">Get in touch<\/a> and speak to an expert today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yardi sat down with FRIS Investment Care to see how the company utilised solutions from Yardi\u2019s cloud-based Commercial Suite to automate management processes, streamline communication, eliminate errors and improve insights while removing disparate systems. Download Case Study About FRIS Established in 1923, FRIS Investment Care (FRIS) has grown to become one of the largest independent [&hellip;]<\/p>\n","protected":false},"author":897,"featured_media":51297,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3463,3387],"tags":[],"class_list":["post-51584","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asset-management-en-gb","category-commercial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yardi Blog<\/title>\n<meta name=\"description\" content=\"See how FRIS Investment Care utilised solutions from Yardi\u2019s Commercial Suite to remove disparate systems and unify data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Digitisation Helped FRIS Investment Care Reduce Processing Time &amp; Improve Satisfaction\" \/>\n<meta property=\"og:description\" content=\"See how FRIS Investment Care utilised solutions from Yardi\u2019s Commercial Suite to remove disparate systems and unify data.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/\" \/>\n<meta property=\"og:site_name\" content=\"Yardi Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-06T09:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-06T16:09:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2025\/02\/EMEA_Client-Case-Studies-2024_24331_FRIS-Investment-Care_Blog-Image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sophie Swords\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sophie Swords\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/\",\"url\":\"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/\",\"name\":\"Yardi Client Success: Fris Investment Care\",\"isPartOf\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2025\/02\/EMEA_Client-Case-Studies-2024_24331_FRIS-Investment-Care_Blog-Image.png\",\"datePublished\":\"2025-03-06T09:00:00+00:00\",\"dateModified\":\"2026-03-06T16:09:11+00:00\",\"author\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/#\/schema\/person\/7a19fe01557b38dc49cd43cba34ecd00\"},\"description\":\"See how FRIS Investment Care utilised solutions from Yardi\u2019s Commercial Suite to remove disparate systems and unify data.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/#primaryimage\",\"url\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2025\/02\/EMEA_Client-Case-Studies-2024_24331_FRIS-Investment-Care_Blog-Image.png\",\"contentUrl\":\"https:\/\/www.yardi.com\/blog\/wp-content\/uploads\/sites\/15\/2025\/02\/EMEA_Client-Case-Studies-2024_24331_FRIS-Investment-Care_Blog-Image.png\",\"width\":1200,\"height\":800,\"caption\":\"How Digitisation Helped FRIS Investment Care Reduce Processing Time & Improve Satisfaction\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.yardi.com\/blog\/en-gb\/how-digitisation-helped-fris-investment-care-reduce-processing-time-improve-satisfaction\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.yardi.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How Digitisation Helped FRIS Investment Care Reduce Processing Time &amp; 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