{"id":51515,"date":"2023-09-25T15:59:32","date_gmt":"2023-09-25T15:59:32","guid":{"rendered":"https:\/\/www.yardi.co.uk\/?p=15666"},"modified":"2026-03-10T15:26:32","modified_gmt":"2026-03-10T15:26:32","slug":"how-awol-save-75-of-time-with-yardis-build-to-rent-solution","status":"publish","type":"post","link":"https:\/\/www.yardi.com\/blog\/en-gb\/how-awol-save-75-of-time-with-yardis-build-to-rent-solution\/","title":{"rendered":"How AWOL Save 75% of Time with Yardi\u2019s Build to Rent Solution"},"content":{"rendered":"

We sat down with Sebastien Simpson, operations manager for AWOL<\/a>, to see how they\u2019ve been using Yardi<\/a>\u2019s unified build to rent solution.<\/p>\n

\n
<\/figure>\n<\/div>\n

About AWOL<\/strong><\/p>\n

AWOL \u2013 A way of living \u2013 is City & Docklands\u2019 fully integrated build to rent management arm that provides both value and a 5-star experience for its residents and returns for its stakeholders. AWOL offers the opportunity to be part of a like-minded community, where everything is taken care of and it\u2019s all on your doorstep. Each AWOL home is part of a neighbourhood of apartments, offering a cultured and connected lifestyle for the independent renter. Beautifully designed spaces, exceptional service and a curated programme of events and activities, yet always affordable with no hidden costs. Simply put, it truly is A Way of Living.<\/p>\n

What made you choose Yardi as your property management solution?<\/em><\/h3>\n

I\u2019d used Yardi before and was keen to use it right away. I knew how the software worked and how it would make everything easier from the start. As a small team, it allowed us to almost instantly get up and running. I think the best thing about using Yardi is that we\u2019ve only got one place to go. I don\u2019t have four different software solutions where I need to find who to contact, who\u2019s responsible, raise a ticket \u2013 just for that to get sent to another third-party. With Yardi, we have full visibility and a single place where we can get help when we need it.<\/p>\n

How long did it take you to lease up the latest building at One West Point?<\/em><\/h3>\n

From the completion of Legacy Point, one of our latest buildings within One West Point, it was a month and 15 days to get 100% occupancy rate on 251 apartments<\/strong>. The building completed in September, but we were preleasing from July. On day one of completion, we were already 80% preleased<\/strong>. By mid-October we were fully leased and had everyone moved in.<\/p>\n

From your experience with Yardi so far, what would you say has helped the most at AWOL?<\/em><\/h3>\n

I would say the app. We can upload all our manuals for residents such as fire safety and it\u2019s helped streamline maintenance requests. It\u2019s allowed our head of concierge to become more involved with the property management as he can liaise directly with the residents for access and uses Maintenance IQ \u2013 he gets all the information and can see the work orders come in through the app and act when needed.<\/p>\n

We haven\u2019t had to pick up a phone as it all comes through the app \u2013 it\u2019s so easy to use. The app prompts tenants to add photos, videos and voice notes of the maintenance issue, so when it gets to my property manager, he knows exactly what the problem is.<\/p>\n

\n

It\u2019s so efficient that we\u2019ve been able to save 75% of our operations and management teams\u2019 time overseeing maintenance requests.<\/p>\n<\/blockquote>\n

It\u2019s also provided an opportunity to help us generate extra revenue. Our latest initiative is allowing residents to book cleaners through our app. It goes to our property manager and a cleaner is assigned directly via the app \u2013 it\u2019s all managed instantly.<\/p>\n

Read the full interview with AWOL below.<\/p>\n

\n
Read the case study<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

We sat down with Sebastien Simpson, operations manager for AWOL, to see how they\u2019ve been using Yardi\u2019s unified build to rent solution. About AWOL AWOL \u2013 A way of living \u2013 is City & Docklands\u2019 fully integrated build to rent management arm that provides both value and a 5-star experience for its residents and returns […]<\/p>\n","protected":false},"author":897,"featured_media":51068,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_s2mail":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3497,3456],"tags":[],"class_list":["post-51515","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-build-to-rent","category-residential"],"acf":[],"yoast_head":"\nYardi Blog<\/title>\n<meta name=\"description\" content=\"We sat down with Sebastien Simpson, operations manager for AWOL, to see how they\u2019ve been using Yardi\u2019s unified build to rent solution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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