Improving Technology Efficiency
Yardi Inspection and Yardi Inspection Mobile
Adding Value to the Inspection Process
Shadowing inspectors over the course of a work week, analysts grouped each hour of work into two categories: tasks that were necessary and added value to the process and tasks that did not. One of the study’s major findings was that inspectors spent 50 percent of work hours on tasks that were not necessary, given new software capability. Tasks that were replaced include travelling back and forth to the office, filling out forms and manual data entry.
The committee concluded that if half of the work conducted by SHA’s inspectors could be automated, something needed to change. The committee recommended that SHA take full advantage of its Yardi Inspection software.
Josh Crites, strategic advisor for SHA’s housing operations department, discussed the report’s findings and recommendations. “Our study found that we could save more than 950 staff hours per year using Yardi Inspection to its full capability. We could double the number of units inspected each year without having to hire an additional inspector,” said Crites.
Integration between Yardi Inspection and the central Yardi Voyager platform is key to SHA’s gained efficiency. SHA inspectors now create work orders in Voyager using a mobile device while in the field. SHA has set up Voyager so that the solution automatically routes work orders to staff for repair. Voyager also automatically records cost data for accounting staff. “Those process improvements alone will save 188 staff hours per year by solving the need for inspectors to come back into the office and manually type up work orders,” said Crites.
SHA found several other work tasks they could cut using Yardi Inspection, including how they schedule inspections, mail notices to residents and monitor unit re-inspections. “Cutting those tasks makes our inspectors more efficient so they have more time to get into more units,” said Crites.
SHA’s improved inspection processes benefit staff, residents and the agency’s physical properties. “Getting into more units each year for inspection increases our confidence that we are uniformly maintaining decent, safe and healthy living environments. That’s a win for everyone,” said Crites.