Making housing applications convenient and efficient
RENTCafé Affordable Housing
Taking the pressure off leasing agents
With RENTCafé Affordable Housing, Pinnacle saves time for leasing agents and ensures compliance with Low Income Housing Tax Credit program requirements. Those benefits result directly from changing to online housing applications and certification processes.
“RENTCafé Affordable Housing is such an amazing system when it’s used properly. You’ll be surprised at how much time you can save and efficiency you can gain by automating affordable housing certification processes,” says Nick Strzelec, technical analyst for Pinnacle.
One of the biggest challenges of reviewing affordable housing applications is missing information. Using traditional paper forms, applicants can skip over questions. Reviewers are stuck with an incomplete application and must reach out to the applicant to correct the omission, a time-consuming process.
RENTCafé Affordable Housing eliminates incomplete applications, which saves time for Pinnacle staff. “RENTCafé Affordable Housing won’t allow incomplete applications. It requires the applicant to check yes or no, and to submit every piece of information. One hundred percent of the applications we receive through RENTCafé Affordable Housing are complete and ready to review,” says Strzelec.
Given the variety of property types Pinnacle manages, it is understandable that on-site staff are challenged with a high volume of customers. “Our leasing agents are often sitting down with prospective residents in our offices. Those conversations can become quite lengthy with tax credit properties. Before RENTCafé Affordable Housing, it could take up to two hours to explain how the program works, how residents qualify, ongoing compliance requirements and how to fill out paperwork,” says Strzelec.
RENTCafé Affordable Housing automates that entire conversation into a self-service, self-guided process that applicants can do anywhere, any time. “We no longer have to rely solely on our leasing agents’ being well versed in tax credit compliance requirements. That program has a lot of complicated details such as how many pay stubs are required to verify income and imputed asset values. RENTCafé Affordable Housing takes care of all of that,” says Strzelec.