Correcting Ineffective Staff Training
Benefitting From Online Training
While CommonBond hasn’t totally replaced its former training with Yardi eLearning, it has found that the online training program does a great job of reinforcing other methods.
CommonBond staff are required to take fair housing training every other year. Yardi eLearning has transformed those classes. “In the past we would pay for instructors to do a three-hour presentation to employees. We’d record it on DVD for new employees coming on board, and you can imagine how ineffective that was. We now present fair housing instructions in easily manageable half-hour courses in Yardi eLearning. That has made it much easier for employees to retain this critical knowledge,” says Greenwaldt.
Accountability in Training Yardi eLearning gives CommonBond a complete record of all training activities. Managers can go in to check attendance at any time. This level of accountability has increased training effectiveness. “Accountability is one of the great things about Yardi eLearning. Users have to sign in with their name every time they access the solution. From the very moment they log in, Yardi eLearning users know the work they are doing is making an impact on their staff records,” said Greenwaldt.
Technology only available with online learning also benefits CommonBond. “eLearning gives users the ability to bookmark concepts and workflows which are key to their everyday responsibilities. So, even if staff only retain a relatively small percentage of the materials presented during training, they can easily log in to Yardi eLearning for assistance. They can even have two windows open and use eLearning as a guide through the live processes during their workday,” said Greenwaldt.