Help Desk

  • Operate at Peak Efficiency

    Lost hours means lost productivity, which impacts your bottom line. Give your users the training and support they need to optimize the benefits of Voyager — and gain critical insight — to operate at peak efficiency.

Yardi Help Desk responds with prompt assistance by phone, email, and a centralized ticketing system. With this superior support from trained Yardi technicians, your staff can focus on their core competencies, while monthly reporting engages you with insight for strategic planning.

Product Highlights

  • Greater Efficiencies

    Yardi Help Desk clients have unlimited access to our recurring series of instructor-led classes using GoToMeeting®. These classes focus on common property site operations such as processing traffic, work orders, and move-ins, and will help establish a solid foundation of Yardi software expertise for your users. Additionally, custom classes tailored to your company — including new employee training — are available to empower your team with application proficiency. Yardi can also provide a website with a video training library, as well as customized training videos.

  • Consulting Services

    Yardi experts will consult with your organization in accordance with best practices and your policies. We offer customized, project-based scoping and planning, module and feature implementation, custom reporting, third-party integration, training, and detailed efficiency reviews.

  • Expert Implementation

    At Yardi, we believe talented and service-oriented people make the difference, and we are proud to employ nearly 3,000 technology specialists in 25 offices around the globe. To help you quickly realize the benefits of your Yardi software, our highly skilled team delivers efficient system implementation that ensures fast execution and minimal disruption to your onsite staff. If you require custom programming to meet your reporting needs or to integrate third-party applications, Yardi can provide that, too.

Key Features
  • Dedicated toll-free phone number and email address
  • Available from 8:00am to 8:00pm EST
  • Centralized ticketing system tracks tickets by property
  • Defined service levels include normal, critical, and custom response
  • Monthly reporting package provides insight for staff training needs
  • Analytics show usage by volume, frequency, and issue type
  • Training available onsite, online, and through custom videos
  • Monthly calendar for online training
  • Optional services include data entry to set up properties
  • Scalable support responds to your changing needs
  • Consulting, planning, and project management services available