Yardi Call Center™ features a team of professionally trained multifamily real estate experts who serve as a seamless extension of your leasing and management office 365 days a year. This full-service solution increases property occupancy by eliminating missed leasing opportunities, and promotes resident satisfaction and reduces move-outs by immediately processing maintenance requests and payments.

Yardi Call Center agents are trained on your policies and are available 24/7 to answer your prospect and resident phone calls, with immediate access to resident and property information, including real-time unit availability and pricing. Agents collect and enter prospect information, the marketing source, maintenance request details, or resident payment information directly into your Yardi Voyager™ database. There is no complicated integration or redundant data entry.

Maximize Resident Retention

When residents call, they receive prompt and courteous customer service, which promotes satisfaction and boosts the property’s overall resident experience. As an extension of your management office, Yardi Call Center agents follow your best practices, and enter credit card payments and maintenance requests — along with guest cards and rental applications — directly into your Yardi Voyager property management system in real time. No other call center can offer that.

Optimize Marketing Spend

Get lead-to-lease reporting and smart analytics for unprecedented visibility into the effectiveness of your marketing. Yardi Call Center tracks and logs the marketing source of each call. This capability, along with reporting tools, allows your company to analyze the impact of your marketing dollars.

Yardi Call Center analytic reporting lets you know the number of leases generated from each marketing source, the breakdown of qualified and unqualified prospect calls by marketing source, and the total call volume into your community — categorized by leasing, maintenance, payments, and general resident service. With this information, you are able to easily track your cost per lease, so you can direct dollars to the most effective marketing vehicles.

• 24/7 phone and live chat response
• Guest cards, applications, maintenance requests, and payments entered directly into Yardi Voyager
• Unique phone numbers for each marketing source and property
• Calls recorded and accessible within Yardi Voyager for quality assurance
• Analytic reporting provides complete visibility to guide your marketing spend
• Onsite management staff is notified of activity as it occurs via email