Yardi Call Center is a full-service solution that increases property occupancy by eliminating missed sales opportunities, and promotes resident satisfaction and reduces move-outs by immediately processing maintenance requests and payments by providing timely assistance.
Yardi Call Center agents have immediate access to resident and property information, including real-time unit availability and pricing. Consisting of experience property management and leasing professionals, the Yardi Call Center team is motivated to engage your prospects, complete rental applications, and deliver high quality service to your residents. By leveraging information from Voyager® specific to your community, Yardi Call Center acts as an extension of your leasing office 24 hours a day, 365 days a year.
Maximize Resident Retention
When residents call, they receive prompt and professional customer service that promotes satisfaction and boosts the property’s overall resident experience. Because Yardi Call Center is seamlessly integrated with Voyager, agents enter maintenance requests and credit card payments directly into your property management system in real time. Agents will leverage notes and history within Voyager to offer the best customer experience in answering questions and resolving issues. No other call center can offer that.
Maximize Marketing Dollars
Yardi Call Center tracks and logs the marketing source of each call. This capability, along with reporting tools, allows your company to analyze the impact of your marketing dollars – so you can refine and reduce spending and maximize ROI. Detailed call and marketing source reports enable you to redirect dollars to the most effective marketing vehicles.
24/7 phone and live chat response
Guest cards, applications, maintenance requests, and payments entered directly into Yardi Voyager
Unique phone numbers for each marketing source and property
Calls recorded and accessible within Voyager® for quality assurance
Analytic reporting provides complete visibility to guide your marketing spend
Onsite management staff is notified of activity as it occurs via email