Yardi’s global offices make essential contributions to property management and investors worldwide. Today, meet Philip Suh, associate technical account manager with the Residential CSD team. Meet Philip Suh Philip Suh has been working at Yardi for over a year and a half. Suh spends his workdays answering and catching up on emails in the mornings, participates in daily scrum meetings with his team to discuss cases they are working on that day, and finishes up with client meetings in the afternoon hours. Suh currently works on Positive Pay and Interface cases with the client and a third party vendor or bank. “I love helping people set up and implement new things into their Voyager environment,” said Suh. “I also really enjoy being able to help my teammates out and want to try my best to be approachable by my teammates or other people!” Suh feels the reciprocity at Yardi among his teammates, which he is very grateful for. “I love that everyone is so open to lending a hand, especially with unfamiliar topics. I have never felt that I was not welcome to ask a question on my team,” Suh shares. Work-Life Balance Suh appreciates the work environment at Yardi and likes the work-life balance. The direction from his Team Lead and manager has given him more opportunities, which he acknowledges. “I’m really happy with my work-life balance here at Yardi, which allows me to have fun and be my own person when I’m not working. I think ensuring that not letting your job title define you is really important,” Suh expressed. Yardi is hiring globally! Interested prospective employees can explore opportunities on the Careers site. Sweet Love Suh spends his time outside the office with his lovely wife, Camill, eating good food and sweet...

Yardi’s global offices make essential contributions to property management and investors worldwide. Today, we introduce Sarah Kermon, associate technical manager with the Raleigh office’s Commercial NC Practice 3 Team. Meet Sarah Kermon Sarah Kermon has been working at Yardi for a little of a year. She assists with incoming support requests from Yardi clients. She also helps her team members with cases for their clients as needed and provides peer support to other colleagues. When she is not working on cases, Kermon betters her knowledge of Voyager and various software components. One emphasis is deepening her technical understanding of reports in Voyager. “I enjoy the opportunities to pursue areas of interest, which include building up my technical skills with things like SSMS, Profiler and learning more about the backend structure that makes our products work,” said Kermon. Kermon has grown exponentially at Yardi due to her colleague’s willingness to help her. She always feels comfortable asking questions and reaching out in areas of uncertainty. Yardi prioritizes its employees in a way that provides comfort as new hires adjust to their positions and creates an environment that welcomes challenges and curiosity. “Everyone around you is invested in your success and wants to give you opportunities to learn and excel,” shares Kermon. She continued, “I am super excited to be working in my new role with the Commercial NC Practice 3 group and love getting to know all the amazing people who have guided me along the way!” Yardi is hiring globally! Interested prospective employees can explore opportunities on the Careers site. Rubix Cube Extraordinaire While Kermon is not working at Yardi, she enjoys cooking and trying new restaurants. She recently learned to make chicken piccata, which is her new favorite. She also enjoys collecting puzzles and...

#TeamYardi had a wicked good time celebrating Fall and spooky season this year. The Atlanta office festivities started with a costume contest. The winners of the contest were as follows: Best: Static Shock costume, Amber Brown Funniest: Burger costume, Jonathan Singleton Scariest: Dr. Facilier costume, Gerald Valentine Most Creative: Frida Kahlo costume, RheaAnn Koppelman Best Group: Mario Party costume, Ciro Vellino, Tyler Edwards and Spencer Hardiman Those who participated brought some fun to the office and turned a typical Wednesday into an enchanted Wednesday. For lunch, three food trucks were provided with various foods for the office—Yaardie Eats, The Mad Greek and The Loaded Taco. Games were provided, and even a special guest was in attendance after making his rounds at the Atlanta HBCU scholarship programs Yardi supports. Jay Shobe, senior vice president, was impressed with Georgia’s southern hospitality. At headquarters in Santa Barbara, the office had a Fall Fest for Yardi employees and their families. The afternoon consisted of a pumpkin carving contest with pizza and gelato. The kids got dressed up and enjoyed a corn maze with trick or treating. What fun office collaborations for the end of...

#TeamYardi of Dubai is here again, showcasing their influential excitement in and out of the office. Here are a couple of updates from the Dubai office. Bring Kids to the Office Bring Kids to the Office was an exciting event and opportunity for Yardi’s wonderful parents to introduce their kids to the place where parents spend a significant part of their day. Employees had the chance to share the work environment with little ones and create an engaging and fun atmosphere for everyone in the office. The day was jammed packed with a range of activities suitable for children of different ages: Office tours– Kids had the chance to explore the office and learn about what their parents do when working. Interactive fun– entertainment included balloon twisting, face painting, games and music with party hosts. Snacks, treats & sweets to keep the energy level up throughout the day. “We were so excited to see the workplace come alive with the laughter and joy of our employees’ little ones. It was undoubtedly a fantastic day of bonding and creating cherished memories together,” exclaimed Oksana Goliak, Yardi Dubai office manager. Fostering Healthy Competitions The friendly yet competitive nature of employee team building encourages employees to showcase their skills while cheering on their teammates. Healthy competition can instill a sense of pride and accomplishment, motivating individuals to work harder as a team. Moreover, the Cup cultivates a supportive environment where employees celebrate each other’s successes and learn from their setbacks, strengthening team bonds. The Yardi Sports League continues with a new season for 2023 and promotes employee well-being. Recently, Yardi Sports League held a Table Tennis Cup: a fantastic team-building event promoting physical fitness and enhanced employee teamwork, communication and camaraderie. Be sure to check out all...

The Yardi Dubai office is full of spirit, energy and fun group activities. Office manager Oksana Goliak coordinates the office to meet up for regular friendly competitive group sporting events. In 2021 they had a virtual climb of Mount Everest and had some skiing action for Ski Dubai. Then in 2022, they started the Yardi Sports League, which included cricket, badminton, football, and volleyball. Here is a look at some of their accomplishments of the past few years. When the pandemic hit and most were on lockdown, Yardi Dubai started to include some virtual team-building activities. In 2021 the Dubai team virtually climbed the highest mountain peak, Mount Everest. Each team member logged their steps into a daily group log with a challenging goal of 230 km in seven days. Cycling activities were excluded. Watch the video here: Next up in 2021 was Ski Dubai. The team gathered at an indoor skiing arena pictured here. Watch their outing here. In 2022, Yardi Dubai started the Yardi Sports League and gathered for cricket, football, volleyball, and badminton throughout the year. Pictured below is the cricket match. Watch the video here: Dubai Sports League: Football. Watch the video here: Dubai Sports League: Volleyball and Badminton. Splitting into two teams, The Black Panthers and White Tigers. The Black Panthers won the badminton trophy, and the White Tigers won the Volleyball...

From the Yardi Amsterdam office, meet Ralf de Graaf, senior manager for European Yardi services. His primary role is managing services teams during the implementation process and providing ongoing support for the European residential sector. Yardi’s EU product focus includes clients in both the Build to Rent (BTR) and student housing. He has spent over 25 years in finance, working with top financial companies such as Ernst & Young and Deloitte. de Graaf’s experience includes roles in finance management, outsourcing, platform management and operational leadership. With extensive knowledge in finance, de Graaf’s second hat at Yardi is overseeing Yardi’s international standards and compliance efforts. “In this role, I work with a small team based out of our Amsterdam office in close partnership with our programming teams and the various client service teams to help our clients meet local compliance in many European countries. The structured approach we have established towards the topic really helps to respond to rapidly changing laws and regulations across the European continent,” de Graaf said. He also works with the European translation team on initiatives to improve and deliver language capabilities across many products. “With the clear connection of the topic to the value we bring with our consumer-facing products, such as RentCafe in the residential segment, working on this topic is strategic to us,” de Graaf shared. Amsterdam YASC In 2017, de Graaf decided to pursue a career change and talk to key industry contacts. “I visited YASC in Amsterdam. This was a good moment to talk to some of the Yardi people I had the pleasure of working with for a long time, some of them already since 2004 when Deloitte became one of the first clients of Yardi in Europe,” he recalled. That was the start of...

Yardi’s growth as a top employer is thanks in part to staff members who assist with recruiting around the globe. Meet Ana-Raluca Iliescu, team leader for recruitment in Cluj-Napoca, Romania. Meet Ana-Raluca Iliescu Iliescu has been working for Yardi for nine years. She started with the company as a call center agent and transferred to the Human Resources department after two years. Currently, she coordinates the recruitment team and participates in recruitment processes. “My experience at the call center was one of the most valuable that I have ever had and played an important role in preparing me for the recruiter position. I had already acquired most of the skills needed for the job, so transitioning into the new role went smoothly,” shared Iliescu. Her day-to-day work includes close collaboration with the recruitment team and other departments in the Yardi Romania office. She oversees all processes, stays on top of changes, and proposes and applies solutions to improve practices and candidate experiences. “Having been in a recruiter role at Yardi for over six years, I got the chance to work with almost all our teams, thus getting an excellent grasp of the business needs and processes and gaining much diverse experience as a recruiter,” said Iliescu. Growing business The people at Yardi’s worldwide offices are a big part of the effort to create and foster a distinctly welcoming corporate culture. “One of the things I like most about my job is that what our team does helps the people and the business grow. I also enjoy passing on my experience to help others succeed in this field. At the same time, I like the fact that it’s a challenging role, and you never get the chance to get bored – you can learn new...

Team Yardi Raleigh is a longtime supporter of the Foundation of Hope in Raleigh, founded in 1984. The nonprofit works to conquer mental illness by investing in groundbreaking scientific research and mental health initiatives. The Foundation of Hope strives to eliminate suffering from mental illness in the community. On Oct. 9, the Foundation of Hope held the 34th Annual Walk for Hope to fund mental health research at the University of North Carolina’s Department of Psychiatry. This year a total of over $790,000 was raised. Team Yardi TKO, a title sponsor of the event, raised $6,000 this year. TKO stands for Timothy K Owens. He was a manager with Yardi for many years and lost his life by suicide about 11 years ago. In his memory, the Yardi Raleigh office started the Walk for Hope team and has been walking and raising money ever since. “Tim will never leave our hearts,” shared Kimberly Wood, Captain of the Walk for Hope Foundation.   33 Yardi team members joined the walk this year including Kimberly Wood of the PayScan Implementation Team; Greg Smith, Vice President; Pam Davison, Senior Project Manager; David Fabian, Senior Director; Vera Morris, Consultant; Maggie Corgan, Technical Account Manager; and Sheila Johnson, Technical Account Manager. “Mental health research is so very important,” said Wood. “I can’t imagine there are very many people who are not touched by mental health issues for family or friends,” she continues, “Personally, I volunteer throughout the year at the Foundation of Hope office.” “It feels SO good to give back.” The 5K walk was followed by a family-friendly festival including lunch, music, informational booths from mental health care companies, a small petting zoo and so much more. The weather was beautiful and over 3,200 registered and raised money...

Meet Blake Cole, a team lead for RightSource auditors in Yardi’s Minneapolis office. Blake started at Yardi in November 2020 as an auditor and was promoted to team lead within six months. Blake Cole Recently, he had the opportunity to be part of longtime Yardi affordable housing client ALCO’s very first internal podcast. We caught up with Blake to learn more about how he proactively tackles client challenges. Read on to learn more. TBS: How do you spend your work hours? BC: As Team Lead, I oversee the compliance and review of certifications for numerous affordable housing programs (e.g. HUD, LIHTC, HOME) across 11 states. My work hours are spent developing and cultivating strong relationships with our clients, responding to compliance questions and inquiries, supporting auditors in their review of complex certifications, as well as problem solving and troubleshooting software issues that may arise. I began my career in affordable housing 14 years ago as a Leasing Consultant for a 175-unit elderly property in Atlantic City, NJ where I utilized Yardi Affordable software daily to process rental payments and complete certifications on site. This experience of overcoming the day-to-day challenges of compliance in affordable housing ironically are some of the same challenges that my clients presently endure. Having walked in their shoes for more than a decade of my career has unquestionably positioned me to better meet their needs today. TBS: What do you most enjoy about your work at Yardi? BC: I enjoy being able to pursue my passion of problem solving and providing exceptional customer service all while working remotely. I enjoy having easy access to continued education and online training. I believe Yardi attracts the best of the best; and doing so gives me the opportunity to learn from professionals who...

Where would the world be without problem solvers? Certainly not far. Problem solvers propel innovation and help us make the most of the resources available to us.  At Yardi, four departments of work behind the scenes to help Senior Living clients anticipate, mitigate and troubleshoot dilemmas. They are among the problem solvers that help clients explore innovative solutions and deliver quality services to customers. Yardi solutions rise to face new challenges Evolving client needs require evolving technology. As developers issue new features, client-facing team members are ready to help with change management. Craig Christensen, team leader, Consulting Practices at Yardi says, “We work in a rapidly changing environment that has been heavily impacted by COVID-19. Our developers worked quickly to implement new solutions like vaccine administration tracking for our clients.” To navigate such new functionalities, clients can access tools like on-demand resources in Client Central or live training calls. Such tools are also helpful during the onboarding and continue education processes. Senior Living has a comparatively higher staffing turnover rate compared to multifamily. The ongoing pandemic has made it even more challenging. Yardi helps clients deal with the workforce shortage by streamlining routine processes. Stephanie Joralemon, product specialist, CSD, explains, “Clients found themselves consumed with ongoing trainings. We’ve resolved this issue with a Train the Trainer approach.” Through Aspire software, client trainers gain access to role-specific trainings 24/7. Live calls and trainings help fill any remaining gaps. Clients get the education that they need to quickly and accurately move forward with their work. Improved communication where it matters most Improving communication is another challenge overcome by Yardi specialists. In the past, medical profiles received updates via facsimiles and phone calls between the pharmacy and care provider. Yardi EHR and eMAR resolve the communication issue...

Sometimes it takes a challenge to jumpstart simplicity. It’s a lesson that the Senior Living Consulting Practices and Implementations team relearns each day. Ellen Lins is the senior team lead. She and her team help Yardi Electronic Health Record (EHR) clients optimize software usage to facilitate easier day-to-day operations at their sites. Training when every second counts The senior living industry poses unique challenges. Elevated security is necessary to guard residents’ protected health information. Additionally, the industry’s 24/7/365 business model necessitates constant access to and frequent changes of said data. No one can miss a beat. “Clinical staff are administering medications and providing care at all hours of the day and night. Outages and performance issues can have a critical impact, and impact their regulatory compliance, even if it occurs in the middle of the night,” explains Lins. Factor in the industry’s high turnover rates and the team is constantly engaged in client training. “To overcome those challenges, Yardi offers a free EHR Lite version of Yardi Aspire, an online learning management tool,” says Lins. “EHR Lite is a crucial part of the program that allows our team members to provide up-to-date training to multiple clients and their extensive user groups.” The team also offers 24/7 support through Senior Frontline. An EHR specialist is always available to provide training and emergency support when necessary. For the Consulting Practices and Implementations team, it’s always all hands on deck. But the benefits of their hard work are clients who can provide quality care for their customers. Improved understanding of EHR contributes into a higher standard of care of seniors throughout the nation. Offering results that improve lives With high stakes and responsibilities come great rewards. Technical account managers Mason Marshall and Rhonda Wenzel, along with senior...

What comes to mind when you think of Yardi software development? Techies at their desks, typing out code? Designers creating user-friendly interfaces? Clinicians, nurses and accountants might not be first in mind, but they play an essential role in the development of our senior living software. Get a behind the scenes peek at the workings of our Clinical and Compliance teams. These specialists come from a range of backgrounds, lending their expertise to develop software that works for you. Nurses, accountants, operators, oh my! Programmers and graphic designers create software, but it takes droves of other specialists to customize program features for the unique needs of clients. That’s where the Clinical and Compliance teams work their magic. It’s a two-fold purpose: to interpret the needs of clients (and relay it to the techies) and to interpret legalities that must be considered during development and updates. Lisa Conrad, manager of Clinical and Compliance at Yardi, leads a team of medical professionals and regulatory specialists that advise on product design and content. “There could be a misconception that the team is all nurses.  Our team is comprised of members from differing professions and education. Each team member does have a healthcare background, but we cover the gamut from billing, operations, regulatory and clinical expertise.” Conrad, for example, began her career in informatics as a director of nursing for a provider in a long-term care facility. She adds, “We feel these diverse skill sets help us provide well-rounded content and solutions for the clients.” Big challenges offer big rewards for senior housing software professionals Senior wellness software is a particularly delicate field. Unlike commercial and multifamily tools, software that contains and transfers electronic health records ensures positive health outcomes. Prompt, efficient and accurate programs are more important...

When do you know you’ve found the right job? Many employers offer competitive compensation. Stand out companies encourage, support and celebrate the personal and professional development of their team. Add in a company culture that nurtures clients and community relationships and you’ve got the Yardi Breeze sales department. Staying connected The team consists of about 140 members servicing both Breeze and Breeze Premiere. They are responsible for positioning and selling the software to companies that specialize in managing real estate assets within targeted markets. Yardi Breeze sales team members represent at an in-person trade show event. Team members reside throughout the U.S. including Santa Barbara and Oxnard, Calif., Salt Lake City, Dallas, Irving, Texas, Long Island, N.Y., Raleigh, S.C. and Atlanta. Though far apart, team members share common goals and support one another’s progress. What prompts a 14-year career with Yardi? Mark Coverdale, director of Sales, began with Yardi 14 years ago. “I was excited to start a career in software sales. Once I was at Yardi, I knew this was a place I could be for many years.” The collaborative culture appealed to Coverdale. “In addition to collaborating with other departments, our sales teams meet regularly to give each other advice and guidance regarding sales opportunities, how best to take care of clients, and sharing success stories that we can all benefit from.” He was also drawn to the relationships that Yardi fosters with its clients. “In our industry, we cannot ‘sell and run,’ nor do we want to,” says Coverdale. “We take great pride in building partnerships with our clients. Sometimes the sale is just the start as we continue to build and nurture relationships that last for years.” Client feedback prompts product development, which in turn creates better products and happier...

It’s been one year since most Yardi employees transitioned to remote work environments. One year since we anxiously attended virtual town hall meetings to learn the next steps. One year of navigating the blurred lines of our professional and personal lives before settling into a new normal. A lot has changed since then. Haphazard workspaces now have a more customized and personal feel. We’re reaching productivity goals and we’re all experts on Teams and Zoom. Our pets are accustomed to seeing more of us, and the novelty of sleeping on the keyboard has (mostly) worn off. Much has changed beyond office work as well. Many employees used their time in quarantine to set goals and embark on new personal journeys. Yardi Atlanta team members used Confluence to celebrate their one-year work from home journeys together. Quarantine journeys Employees posted images and shared stories depicting “How it started and how it’s going.” A few fun quarantine accomplishments include: hiking new trails growing a beard developing baking skills raised bed and container gardening sewing stuffed animals candle making woodworking and reupholstering heirloom furniture adopting pets, including sugar gliders pulling home design projects out of “DIY purgatory” Some stories were real heart warmers that demonstrate the power of family. “My Yardi family helped me purchase my first car!” announced MeaResea Homer, technical account manager. Homer (pictured, right) told colleagues that she was searching for a new car. It would be her first purchase, and she was stoked. “Amanda Carlisle recommended the salesman that she purchased her vehicle from. She got me in contact with him and I scheduled the appointment in late November. To help me out even more, our colleague Jody Borgemenke picked me up, took me to the dealership and supported me through the process. Pedro...

Do you remember when learning was fun? So fun that you didn’t realize you were learning because it just felt like playtime? I grew up playing “mad scientist” with my older brother, replicating his school experiments in our kitchen. My neighborhood friends and I played Jurassic Park as we trekked through the woods exploring plants, insects, and animal tracks. Those days of childhood play are at risk for many of today’s kids. kidSTREAM is a non-profit dedicated to preserving the art of effortless learning through play. Yardi Oxnard team member Wendy Aceveda-Solis serves as a board member with kidSTREAM. I spoke with her to learn more about this innovative organization. kidSTREAM: education through play kidSTREAM is founded on the basic principle that learning should be fun and engaging. The organization provides an interactive environment where kids explore, play and discover. Each experience aims to inspire and empower kids to become critical thinkers, innovators and life-long learners. Acevedo-Solis began working with kidSTREAM two years ago. In addition to being a board member, she assists with the fundraising and programs committees. She’s passionate about museums and is excited to share interactive learning with children. “I’ve been fascinated by museums since I was a child,” she shares. “I have shared this passion with my children, and it is incredible to see the curiosity and desire to explore through their eyes! Most children’s museums are outside of Ventura County, so when I heard about kidSTREAM, I wanted to help bring something to our community.” Since becoming a nonprofit in 2016, kidSTREAM has helped to educate more than 30,000 children and families around Ventura County. The non-profit focuses on experiences in science, technology, reading, engineering, arts and math. A team of dedicated staff and volunteers host lessons where kids hang out the most: classrooms, parks, libraries and their (increasingly) their...